Ensure Xerox service quality standard deploymentApply service solutions that meet the Standards of Performance (SOP) and Statements of Work (SOW).Support achieving business plans and objectives.Identify and resolve customer urgent requests & business issues.Provide leadership to achieve positive Customer Experience and Employee Motivation & Satisfaction.Provide leadership to promote, enhance and leverage the team spirit.Aligned the team capability to best serve the customer’s goals and objectives.Providing co-ordination and recording of service issues and complaints to ensure the customer stakeholders and relevant internal problem/solution owners have been identified and agreed. 

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