A Moderator is the face of the Company managing communications with the community on all social networks. You will be responsible for interacting with our customers over our Social Media channels. Responsibilities:Connect with customers over Social Media ChannelsAnswering questions however they come in (Facebook, Twitter, Instagram … etc.) and managing any online feedback forms.Monitor each post or upload on a social media platform and decide whether or not it requires a response.Measure daily customers’ interactions.Collaborate with all teams to fulfill Customers’ needs.Maintain the Moderation Guidelines and ensure they are up to date.

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