Identifying hardware and software solutions and troubleshooting technical issues.Diagnosing and repairing faults and resolving network issues.Installing and configuring hardware and software.Speaking to users to quickly get to the root of their problem and identifies, manage and resolve issues in a timely manner. Providing timely and accurate user feedback and talking users through a series of actions to resolve a problem.Following up with users to ensure the problem is resolved and replacing or repairing the necessary parts.Providing support in the form of procedural documentation and managing multiple cases at one time.Assists client day-to-day functionality and efficiency.Provides IT support for desktops, printers, peripherals, and telephone systems.Installation for all new devices and applications for external/ internal projects Follow up regular upgrades for all devices and applications.Organize and file documentation pertaining to warranties and instructional guides for computer hardware.Update the user information in the organization systems for new and current employees and update the user access for given IT applications for new and current employees

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