Manage large amounts of incoming phone callsGenerate sales leadsBuild a good rapport with clients over the phone and face to face also.Respond promptly to customer inquiries.Insert the data of the students and parents on our system.Handle and resolve customer complaints.Obtain and evaluate all relevant information to handle customer and service inquiries.Follow up on customer interaction.Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersHe/ She should be genuinely excited to help customers, patient, empathetic, and passionately communicative. He/ She love to talk and understand the value of good communication skills. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

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