Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested. Identifying and assessing customers’ needs to achieve satisfaction. Make sure that all customers issues are handled. Provide accurate, valid and complete information by using the right methods/tools. Follow up (Call and Email) with customers in case of pending/escalated issues. Communicate clearly and effectively with customers.

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