Job DescriptionImplement department strategy to achieve IT station’s goal·       Perform tasks related to new IT system implementations on site·       Send new hardware/software request to procurement departent·       Create and manage user accounts and access permissions.·       Set up workstations for new employees (software/hardware)·       Setup and manage local scanners·       Support and troubleshoot hardware/software issues on·       Workstations/scanners and ensure latest software updates deployment.·       Maintain local servers (Physical, Virtual) and responsible for local data center. Manage data Backup schedules and physical backup media storage (including offsite keeping and sending to Infofort where applicable)·       Ensure implementation of latest software security patches and update·       Run scheduled antivirus and resolve threats immediately as it occurs·       Monitor local servers health, link status for all country branches and call center systems·       Handle GCS and resolve cases on daily basis·       Manage local SQL server where applicable.·       Maintain annual inventory of all IT related assets (hardware and software)·       Supervise and follow up on tasks given to external IT companies·       Follow up with internet and telecom providers.·       Adhere to company Information Security compliance and sustainability corporate policies·       Collaborate with the team to achieve its objectives·       Self-development and skill improvementFacilitate the flow of information horizontally and verticallyAchieve set annual KPI’s and develop oneself on skill gapsContinuously support and address all country employee’s IT issuesResolve all employee Help desk within the time frameAssist in managing IT resources and tools and where applicable recommend cost-saving. Suggest IT requirement to be included in the IT budget.

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