Since 2014, Niagara College KSA (NC KSA) has operated technical and vocational training colleges throughout the Kingdom of Saudi Arabia in support of the Vision 2030 initiative and in partnership with the Colleges of Excellence (CoE). Headquartered in Riyadh, Saudi Arabia, NC KSA provides community and customized training based on Niagara College Canada's expertise and international track records as one of Canada’s most innovative and enterprising applied learning post-secondary institutions. With a strong focus on developing ‘world-’ and ‘work-’ ready graduates, NC KSA specializes in delivering a number of quality programs designed to prepare young men and women for successful entry into the workforce in the areas of Business, Event Management, Occupational Health & Safety, Information Technology, Graphic Design and Building & Construction. All NC KSA campuses also offer a foundation program for English language development.

Applications are invited for the position of Representative, Call Center Services at Niagara College KSA Corporate Office in Riyadh. Reporting to Coordinator, Marketing, the Representative, Call Center Services is responsible for answering incoming calls from customers, answering questions and inquiries, providing information, and resolving issues.

This position has a duration of 3 months with possibility of extension for another 9 months.

Responsibilities include but are not limited to:

• Serve customers by providing accurate and consistent information and resolving issues
• Answer incoming calls and respond to customers’ emails in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Maintain telecommunication system
• Research required information using available resources
• Follow communication scripts and use knowledge of the Company’s policies and practices to go off-script when necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Ensure customer satisfaction and provide professional customer support
• Keep records of customer interactions, comments, and complaints
• Other duties as assigned

Job Details

Preferred Candidate