Lead the Team of customer care & operations who is Responding to customer Inquiries on Social media, WhatsApp and Phone calls “both in Arabic & English” & assign all orders to relevant vendorsHelp customer with the best choices from the collection of items within the storeFollow-up daily order delivery process with the all vendor ensuring all SLAs are metSet, communicate & Follow KPIs for Team and different Vendors Share needed governance reports (excel, ppt ….etc.)

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