Greet the customer with warmth, courtesy & personalized greeting Identify and assess customers’ needs to achieve satisfaction Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type Provide in-depth service knowledge including benefits, and overall value Inform customers about discounts and special offers Fulfill the customer need with speed & simplicity (Can do attitude) Handle customer complaints in a calm, positive and professional manner, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution Build sustainable relationships of trust through open and interactive communication Ensure that the customer got all the needed service before leaving the counter Accurately handle cash, and inventory Maintain a clean and tidy work space Report anything unusual, or any major incidents, to management Work with customer service manager to ensure proper customer service is being delivered Recommend potential services to management by collecting customer information and analyzing customer needs Follow communication procedures, guidelines and policies Handling opening & end of day operation

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