We are looking to hire Senior Customer Care Executive who can :Maximize satisfaction by anticipating needs and consistently offering expert support.Investigate and resolved customer concerns related to order inquiries and delivery tracking.Recapture customer loyalty with expertise in de-escalating conflicts and building personalized solutions.Close out 80% of issues on first calls by using staff expertise, prepared scripts, and good research abilities.Protect customer and company information with strict use of established security procedures.Handle customers’ advanced needs with properly escalating calls and schedule service appointments.Answer inbound calls each day to handle various concerns, set appointments, and close sales.Answer customer questions about policies and procedures with friendly and knowledgeable approach.Avoid revenue losses with diligent attention to customers’ needs and complaints.Help improve processes and products by relaying customer feedback.Sell products to customers during routine service calls using strong cross-selling abilities.

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