• Provide utmost Customer Service to all customers and their issues / concerns in accordance to Divisional Standards.

• Discuss with the customers about potential cost of repairs and seek prior approval before proceeding to the repairs other than scheduled services.

• Advise customers on periodical maintenances requirement as per manufacturer recommendations.

• Carry out the determination and preparation of Repair Orders and ensure its utmost accuracy to prevent errors or delays during its service / maintenance.

• Document vehicle problems by listening to customers describe them and by asking probing questions.

• Liaise with the Workshop Team, as and when necessary, to accurately pinpoint the issue in the vehicle.

• Carry out Front Desk Activities relevant to the sales and promotion of the Division’s products and services.

• Coordinate with parts department to promote parts accessory sales and service campaigns.

• Inform the Workshop Manager about the competitions and any other customers’ feedback and concerns obtain through customers interactions.

• Handle the customers concerns within the bounds of the authority.

Job Details

Preferred Candidate