The role is responsible for handling digital contacts (Social Media and chat portals such as Facebook, Twitter, Instagram, Snapchat etc..) including but not limited to enquiries, managing social media posts, technical contacts, emails, trouble tickets and customer complaints/escalations. The role is an integral part of the Customer Care team and applies to both business and consumer customer segments.

Main Responsibilities & Tasks

• Concerned to provide prompt and efficient service to customers.


• Own and manage the customer relationship: resolving queries efficiently and effectively


• Handle customer care tasks as per defined productivity and Quality targets


• Ensure service level agreements are met and maintained


• Interacts with colleagues in an effective manner. Respects others and works well within the team. Work as part of a team to ensure offering a outstanding customer experience at all times


• Maintains effective work behavior in the face of pressure and setbacks. Successfully adapts to changing demands and conditions


• Makes systematic and rational judgments based on information and relevant assumptions

Job Details

Preferred Candidate