Managing a big Operations team & handling any administration or technical issues related to them. Review the customers’ documents issues through report extracted from the system to monitor the reason for the delay. Tracking the employee efficiency report through report extracted from the system to be able to distribute the workload. Analyze the problems related to the system to report the problem to the concerned person or dep and work on the enhancement. Solving the problem between the operation team and the customs employees regarding the customs certificate to make sure the accuracy of the cost and other actions related to the certificate. Export and analyze reports to the operation director to solve the conflict between the company and the corporate customers. Help and support CSR team in handling some of the issues in the customs certificates. Follow up with application team in any updates related to the system.

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