Accountable for end to end management of all customer network orders/projects terminating in European countries ( UK, Ireland, BENELUX & NORDICS) starting the receipt of valid service requests from sales to handover or billing. Job includes: Coordinating provisioning for Network projects, assessing service orders and developing Implementation schedules to optimize resources and components scheduling. Performing order Validation of assigned orders for administrative completeness and technical consistency including pre-qualification / eligibility.. Validating service orders with Customer’s Local contact via official E-mails or phone calls.. Placing, tracking/ monitoring line orders with relevant local carriers and equipment (router, modem, cards, etc.) with third party vendors until full delivery of ordered services.Performing proactive order management to ensure the requested customer target delivery dates are met .Proactively escalating and expediting activities throughout the order life cycle to prevent/ minimize delays in meeting customer committed delivery dates for service. Monitoring provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities. Providing consolidated status and progress reports on all orders to the customer and internal implementation teams.Confirming customer’s acceptance of service on OBS tools.   

Join Now