Brief description The position of customer service representative consists of interacting with customers to provide information in response to customer requests and inquiries about products or services and to handle and resolve complaints.TasksCheck to ensure that appropriate changes were made to resolve customers' problems;Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods;Confer with customers by telephone or in-person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints; and coordinate accordingly with relevant departmentsContact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments;Determine charges for services requested, collect deposits or payments, or arrange for billing;Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes;Refer unresolved customer grievances to designated departments for further investigation;Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

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