Under the direct supervision, the call center operator answers phone calls, takes down messages, schedule appointments and performs miscellaneous duties as related to his job.

Main Duties and Responsibilities/Performance Standards:

• Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call
• Route all calls to and from the call center.
•   Routinely checks the queue to monitor calls holding
• Route all calls appropriately
• Appointment confirmations
• Booking  appointments for all doctors and other services   
• Distribute change of physician schedule information; appropriately document the change
• and re-schedule patients as indicated
• Monitoring all schedules for errors or overbooking
• Call or send SMS to patients that have missed their appointment
•   Out bound tasks (survey, follow up , EDD, Etc…)
• Keep a record of the number of patients rescheduled for each doctor
• Attend and participates in development programs
• Participates in workshops and programs
• Maintain certification where applicable and continue to improve skills
• Review doctor’s clinic cancellation and reschedule all appointments
• Cross train to other positions as needed

Job Details

Preferred Candidate