POSITION CONCEPT:

Collect outstanding debts from customers based as assigned by Assistant Manager - Vehicles & Installment and/or Asst. Finance controller, either by mail, electronic mail, telephone, or personal visit. File vehicle and after-sales invoices and their supporting documents.

RESPONSIBILITIES:

• Keep track of assigned accounts to identify outstanding debts
• Discuss, on a weekly basis, the course of action to recover outstanding payments
• Locate and contact the customer (old and new) to inquire about their payment status. Communication with customers shall either be mail, electronic mail, telephone, or personal visit
• Handle questions or complaints and relay to superiors on a daily basis or as they arise
• Obtain customer details for managers to investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
• Issue manual receipts for cash and cheque collections
• File, scan, copy documents, physically all sales documents (Installment, credit, cash) organizing documents, and ensure filed documents have proper references.
• Retrieve documents as directed by Assistant Manager - Vehicles & Installment
• Assist in submission, claim any bank/government related documents

Job Details

Preferred Candidate