- Manage the solutions with the customers

- Keep systems up-to-date through operating systems upgrades

- Monitor performance, network availability, and security

- Troubleshooting for system errors

- Provide helpdesk support for network issues

- Provide technical support either by phone, remote access, or site visits as needed

- Respond to IT issues; hardware maintenance, software, networking, etc.

- Evaluate connectivity issues, equipment, and software

- Install and update network system improvements as needed

- Assist with LAN/WAN, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology etc.

- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

- Ensure security and privacy of networks and computer systems

- Maintain records/logs of repairs and fixes and maintenance schedule

- Identify computer or network equipment shortages and inform to place orders

Job Details

Preferred Candidate