Key Accountabilities:

1. Personalized Customer Experience Coordinate;
   

• Coordinate members’ services with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction.


• Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population.

2. Health Advisor;
   

• Arrange with HCS members services based on members medical history and their services plan


• support the members and refer them to appropriate department for assistance i.e. to ensure that they will be receiving a high level of quality in medical services


• Support the understanding of customer and consumer segmentation to offer breakthrough personalized care


• Handle all members requests and close it within KPI

3. PCC Performance & Reporting;
   

• Prepare and conduct reports and business updates to key leaders ”Relation Manager” within the organization


• Provide monthly feedback report on the progress of PCC program as part of updates in overall Retention report & share it with key leaders

Job Details

Preferred Candidate