Responsibilities:

• Presenting and demonstrating Alnafitha’ S services to customers.
• Build scope of work/low level technical scope based on the business requirements.
• Deliver regional technical implementations and solution design within Alnafitha’ services on customer’s sites and remotely.
• Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
• Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
• Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
• Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
• Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technlogy.
• Deliver solutions related documentations that could include scope of work / user manual.
• Participating in building Alnafitha’ s technical content library. Ex. Knowledge base and other technical contents.
• Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
• Mentor other team members on deployed solutions and best practices.
• Perform other related duties as assigned.

Job Details

Preferred Candidate