·       Act as the “Hostess” of the service center.

·       Greet the customers and assist them by providing the information needed or referring them to the correct staff member.

·       Serve refreshments to the customers in the waiting area and check on them regularly.

·       Follow up on cars delivery: delay, confirmation.

·       Gather daily job cards to monitor: taxi stamp, signed quotation, etc.

·       RO data: verify the customer data before uploading it on ASAS by head of reception.

·       Handle the appointments/walk ins operation at the reception.

·       Make sure the Radio and Screen monitor are operating during working hours.

·       Maintains cleanliness of waiting area and front office.

• Make sure the magazines are available and updated on the seating table.
• Maintains all marketing POS material in good conditions and report any discrepancy to the marketing department to fix it.

·       Takes absence if anyone had to leave the company or is sick and inform the HR Dpt.

·       Coordinate car transportations with other branches and keep record by email.

·       Collect stationnery needs.

·       Monitor the marketing campaigns and report on the STR and media source to the Marketing Dpt.

·       Arrange with Marketing Dpt. for decorations on special occassions.

• Takes written messages for occupied personnel and notify them as soon as possible regarding pending messages.
• Maintains a high standard of personal grooming, hygiene and dress. Follows the company dress code.
• Identifies ways to improve operations and customer service and communicate them to the CRM & Service Managemnt department.
• Follows all company policies and procedures. Notifies supervisor of any illegal activity.
• Assist the Service management in reporting.
• Replace the cashier during lunch time and on holidays.

Job Details

Preferred Candidate