Develop comprehensive documentation that meets organizational standardsObtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging contentWrite user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for successEvaluate current content and develop innovative approaches for improvementResearch, outline, write and edit new and existing content, working closely with various departments to understand project requirementsIndependently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentationWork with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storageResearch, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migrationDevelop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentationProven ability to handle multiple projects simultaneously, with an eye for prioritizationFirm understanding of the systems development life cycle (SDLC)Previous software development experienceExperience using XML tools to create documentation

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