Manage stock updates & pricing on ERP / Platform online.Manage relationships with suppliers, hotels and tour operators.Follow up on daily sales team operations and review their daily report.Maintain live view on platform stock manually.Report overdue sales/tours or updates to the COO.Execute customer withdraw/release plans to ensure maximum customer satisfaction.Manage and follow up on sales agents performance and tour leaders.Review and supervise content team operations.Review and supervise marketing team operations.Review and supervise development team operations.Record everything in the CRM/ERP.Analyzes how information is recorded and how the process can be improved.Analyzes customer needs and determines how operations can be altered to improve service to customers and better meet their needs.Evaluates all company operations to make sure they are compliant with safety standards and other rules and regulations of the industry.Creates a “whistle blower” system that allows employees to report potential bugs or issues.Audits legal documents that can impact the company. Generates recurring income.Works to increase the value of a business.Manages quality, costs and the efficiency of the organization.Reengineers processes to improve efficiency.Promotes a smooth delivery system for products and services going to clients.Oversees quality control.Supervises production. Handles purchasing and logistics.Manages the supply chain with suppliers. Works with sales team to deliver excellent products and services at the lowest cost possible. Recommends process improvements for every day operating procedures. Provides support for the COO/CEO. Provides support for training sessions and business conferences or meetings. Processes purchase orders. Ensures that corporate accounting policies and procedures are kept. Assists with financial reporting.Tracks expenditures to ensure the company does not go over budget. Assists with COO duties by providing team reports. Trains business operations staff. Conducts operational research. Solves complex problems relating to the operation of the business.Stays up-to-date on software updates / APis or trends that is commonly used in the industry

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