Network Support EngineerWe are now looking for an experienced Ethernet switch software support engineer for our Enterprise Experience team. This individual will have a proven grasp of network engineering and Linux, who also can triage customer network issues, resolve customer problems and maintain phenomenal customer relationships. This highly technical Enterprise Technical Support Engineer will not only be providing critical support to our enterprise customers, they will also have the chance to create improvements and tools for Ethernet switch systems including Mellanox Spectrum, Cumulus Linux, SONIC, Mellanox Onyx, and potentially other Enterprise related network software.The ideal candidate will work closely with our largest customers. If you have a real passion for technology, and you are interested in an impactful role that helps customers and where you can contribute at all different levels, this may be a superb position for you.What you'll be doing:Work with our Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with our enterprise technologiesOwn and drive customer issues with Ethernet switches from inception to resolutionActively work with customers and develop internal relationships that use our's internal expertiseBring independent analysis, communication, and problem-solving to customer experienceCollaborate with engineering to document, recreate and solve issuesAuthor and incorporate technical solutions into our knowledge baseDevelop software tools to support Enterprise Service offerings including, but not limited to Ethernet Switch software systems such as Cumulus Linux, SONIC and OnyxRegular on call shifts - including weekends and holidays - will be required on a rotational basis, based on your schedule and availabilityWhat We Need to SeeLinux knowledge - RHCSA / LPIC-1 level knowledgeComfort with the bash command lineBasic system administration skills - service manipulation, file(system) management, package managementDebian/Ubuntu exposure a plus Networking knowledge - CCNP level knowledgeNetwork fundamentals - IP subnetting, DHCP, DNS, ipv6, ARP, bridging, layer 1 troubleshooting, bonding with LACPL2 technologies - VLAN/802.1q trunking concepts, STP, MLAGL3 technologies - general routing - BGP, OSPF, route redistributionOverlay technologies - notably VxLAN is a plusProven problem solving / technical troubleshootingProfessional communication fluency in English, both verbal and written3+ Years of experience in the related roles Ways to Stand Out in a CrowdBackground with Open Network products such as Mellanox switches, Cumulus Linux, Mellanox Onyx, or SONIC network operating systemsExperience as a networking support escalation team member for large enterprise/service provider customers at a company that produces network devices such as switches and routersLinux and Networking Certifications such as CCONP, CCIE, RHCEExperience developing with C, and contributions to networking related open source projects such as Free Range Routing (FRR)

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