Apply all the company standard setting for and computer and make sure standards are updated/maintained for all software and hardware versionsResolve, escalate and follow up on desktop, network, telecom issuesProvide on-going maintenance of desktops, Laptops and printersTo quickly become proficient in any new related tool introduced into the company to be able to support the business.Make recommendations for future upgrades and responsible for communicating with the related suppliers and follow up with them.Keep logs of all desktops, laptops software licenses and make sure that all software are licensed Manage hardware spares and consumables stock for all computers and PrintersUpdating self-help documents on the service desk manager so employees can try to fix problems themselvesSupport audio and video equipment in conference roomsProvide general user training and support for all customers Monitor Software usage, installation on the devices and report any irregularitiesDemonstrate effective management for Incidents & service Requests.Recording of all incidents on time with the right categorization & prioritization.Regular feedback to the business till its resolution & providing the available workaround to eliminate the impact on Business.Responsible on the IT stock in terms of purchasing and monitoring.Handle daily tasks, provide usual support and gain new knowledge

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