followed as agreed and tasks are performed as planned.Education and Experience RequirementsEducationBachelor of Science or commerceFresh to  2 years experienceKey Areas of RespnsibilityOffer input and gain knowledge as a service manager on products, systems, and servicesKnowledgeable across the related LOB product range including all solution(s) currently released and supported, but may require assistance to progress an incident with assigned product solution(s)Knowledgeable on assigned product solution(s) and can investigate issues and very infrequently require assistanceVery knowledgeable on service delivery procedures and can assist others to met the desired SLAsMentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective roleSuggest improvements and take preventive measures to consistently improve quality of cash servicesGenerate periodical CIT Run reportResearch, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standardsThe service cash disposition plans and controls the amount of cash the ATMs and all activities in which he instructed the Cash Replenishment.Optimization of cash inventory in ATMscommissioning, management and control of Cash Replenishmentindicate pitch breaches of the CITCommissioning of replenishment and emptying by implementation, installation and removal of ATMsends order for the removal of any cardsinventory of cassettes and keys each ATMThe ATM monitoring services provide applications, which authorized users can employ in order to view and monitor the operating conditions of all ATMs from a central location. The monitoring services visualize operating states based on dialog prompts in which the user can choose the depth layer. This visualisation is furthermore accomplished, by using wallboards, dashboards, and other visual displays (failure indication systems etc.).

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