Responsibilities:

• Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
• Direct responsibility for the Units profitability and achieve targets (EBIT) set for the city
• Develop and maintain business relationships with all Consulate officials
• Ensure compliance to all existing processes and meet the defined SLA’s. Ensures that the teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
• Responsibility to manage city and staff efficiency & productivity.
• Undertake initiatives for process enhancements to improve quality & efficiency of the Unit. Facilitate & encourage teams to share “Spark Ideas”, and, encourage sharing of Best Practices.
• Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development. Ensure all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (IPC’s), for all staff.
• Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents. Ensure adherence to Corporate Security Policy.
• Liaison with support functions (Administration, HR, Finance etc.) & local Government authorities, to comply with local statutory requirements, as applicable.
• Lead new process rolls outs within the city.
• Ensure personal & professional development for employees by providing for training as per requirements.
• Mentor the team on a regular basis, thereby ensuring a successor is created for the position
• Succession planning for key employees
• Ensure judicious use of natural resources
• Adhere to the environmental health and safety policy/objectives and guidelines of the organization

Job Details

Preferred Candidate