Completes store operational requirementsMaintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Maintaining statistical and financial recordsDealing with customer queries and complaintsResponsible for branch staff schedule according to business needsCash operations daily SettlementMonitor staff performance evaluation and coachingAdhering to company policies & proceduresResponsible for achieving branch targets as per management directions.

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