Develop a deep understanding and expertise in Tempo to effectively support the daily activity of the Quality Assurance team.Review 15+ customer support interactions daily (via chat, email, and phone) and help to identify common customer issues, improve the customer experience, and help standardize communication. Help mentor and coach team members to be successful Tempo representatives. Work cross-functionally at points to secure knowledge needed for documentation development and synthesize that information into the appropriate resources.Cover flexible hours; this position includes some on-call work, including nights and weekends.

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