DescriptionService Desk Analyst is providing multilingual infrastructure and application support for an international customer. The person will be the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface. All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups.Working hoursMonday to Friday, 09:00am - 6:00pmResponsibilitiesAssist users over the telephone, through e-mail/voice mail, and over web interface.Diagnose and solve software and hardware problems by giving step-by-step instructionsInstruct users on usage of application systemsLearn and implement new technologies, tools, processes and policiesProvide training to other staff members as requiredDocument new technical solutions in the knowledge base

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