Purpose of Job:

The position serves as a frontliner of the business. It is responsible to achieve given sales target, comply in the required Customer Service Standards.

 

Essential Duties and Responsibilities:

- Maintains efficient/effective customer service using the CS and Selling Process at all times

- Maximizes sales opportunities in the process of closing a sale during customer encounters

- Performs the following functions to drive more sales:

- Attends and assists customers in the selection and choice of merchandise

- Presents features, functions, purposes, benefits, uses, brand and quality of the products

- Ensures to push suggestive selling techniques by offering other product alternatives

- Replenishes items on display and ensures availability of items in the selling area

- Merchandises and arranges display of items

- Monitors movement of items and informs the store/showroom management team of the fast and slow moving items as basis for future replenishment activities

- Updates the Line Manager of inter-store/showroom transfers to ensure quality/adequate quantity of merchandise and timely delivery of items

- Ensures that all items in the selling area are properly displayed and merchandised, with correct prices, with labels and security tags

- Promotes and supports store/showroom campaigns, brand marketing strategies, activities, promotions and loyalty programs

- Helps implement health, safety and security control and practices in the workplace - e.g., merchandise loss, damage, pilferage, theft, fire prevention, etc.

- Assists in periodical/yearly store/showroom inventory/stock-taking

- Deals with customer queries and routine product questions utilizing store/showroom and product knowledge

- Handles customer complaints and directs concerns to appropriate channels when necessary

- Ensures cleanliness and orderliness in cleaning the store/showroom if necessary and proper stocking of items

- Supports management decisions, requirements, expectations

- Commits to follow and observe all store/showroom policies, rules and regulations

- Performs other related duties and responsibilities as directed by his/her Line Manager/s

Job Details

Preferred Candidate

Join Now