PURPOSE OF JOBTo ensure that the SYKES operation in Cairo & Edinburgh has their performance visibility though out delivering overall Sites - accounts and individual performance reported on Daily-Weekly-monthly manners on the agreed time and with a high level of accuracy.KEY RESPONSIBILITIESPerform accurate & Timely ReportsExecute work instructions and processes as documentedParticipates in delivering the OMD objectives, daily, weekly, monthly & annuallyParticipate in audits of OMD to ensure consistency and accuracyProactively communicates with the OMD Supervisor/Manager concerning deliverablesAdheres to the SYKES WFM StandardsMeets OMD Service Level Agreements for both internal and external customersResponds creatively to work challenges and proactively makes recommendationsMay perform other additional duties and responsibilities as assigned

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