Who we are 

We are a leading luxury retailer in the Middle East, with more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premier destination for luxury goods. To fuel the next stage of our organization’s growth we are looking to build a world-class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.

What you'll be doing 

Our Retail Manager is responsible for ensuring that Store Directors/Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience. Our Retail Supervisor is also responsible for establishing a bridge between the back-office and their network of stores which they control/audit continuously and implement corrective solutions and actions.

• Understand the brand strategy and cascade within the given network
• In conjunction with Marketing, ensure the full implementation of marketing and CX strategies and programs
• Implement Brand guidelines taking into consideration each market specifications
• Agree on a yearly calendar of sales with the commercial team
• Control discount and margins to ensure constant business profitability
• Follow up periodically on the sales figures per line and stock at hand (Sell-Out)
• Manage potential shortages, review orders, and inform merchandising team on the status
• Record, monitor, and analyze market trends, competitors activities
• Provide commercial with quantitive and qualitative reports using data from market studies and in-house system
• Define sales target per sales team member
• Manage the P&L for the brand at hand
• Monitor the performance of the brand and send a recommendation
• Manage the organizations' resources within budget guidelines
• Provide prompt, thorough, and accurate information to keep management appropriately informed of the brand's financial position
• Develop and motivate team members to ensure transfer of know-how and continuous positive work environment
• Monitor team members performance and provide formal and informal feedback and appraisal to maximize efficiency

Job Details

Preferred Candidate