ACCOUNTABILITIES

·         Supervise the overall front office operation in order to provide a better patient experience. 

·         Train/orient new employees.

·         Implement guidelines for work processes and ensure efficient work scheduling of staff and clinicians.

·         Make sure that the front office has adequate staff & resources to perform its duties efficiently

·         Maintain filing system for all medical and patient records and ensure all patient data is scanned to HER.

·         Ensure that all the incoming calls are attended by the front office executives and the missed calls are responded back in a timely manner.

·         Ensure all appointments are scheduled in a smooth and efficient manner to ensure patient satisfaction.

·         Responsible for addressing the customers’ requests, inquiries and concerns in a timely and efficient manner.

·         Train call center agents on FSHN policies and offers.

·         Conduct regular reviews/audits to ensure that all patient billing procedures are handled correctly and with minimal transaction errors.

·         Review the consolidated account receivable reports prepared by the front office executives.

·         Prepare and report the shift daily report to the clinic manager.

·         Prepares customer service staff monthly schedule.

·         Handle administrative tasks as requested by management.

·         Participate in marketing events and initiatives.

People Management:

·         Guide, motivate to work together as a team and display high levels of performance.

·         Ensure leaves and absentees are appropriately covered

·         Supervise subordinates to ensure that all work within the team is carried out and are consistent with operating procedures and policy.

Ensure compliance of employees to departmental policies and KPIs.

Job Details

Preferred Candidate