• Manage and administrate the crowd management team and ensure a safe and smooth operation while maintaining a high customer satisfaction level.
• Ensure all department staff are adhering to the Crowd Management Plan, guidelines, policies & procedures, and reports.
• Supporting the Crowd Management team through development and training.
• Preparing staff schedules and weekly reports.
• Keeping constant contact with the Crowd Management Services Head and be ready to react immediately in case of emergency and get other parties involved (ex. Safety/Security Manager, Medical representative on site, etc.) when necessary.
• Provide direction for all staff in assigned areas by continuously communicating necessary changes in events
• Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership.
• Solicit and use input and feedback from client, Senior Project Manager to help drive efficiencies and improve quality plans.
• Adapt to changing program needs and expectations.
• Participate in corporate initiatives and committee work as assigned.

Job Details

Preferred Candidate