Fluent French Telesales Agents are needed for Hilton account at Sutherland Company:Achieve and maintain required SALES metrics and goals.Obtains client information by answering telephone calls; verifying information.Provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Updates job knowledge by studying new product descriptions; participating in educational opportunities.Research required information using available resourcesIdentify and escalate priority issuesRoute calls to the appropriate resourceConduct data entry, documentation, and case management.Work and partner with others within a team-based environment.Adhere to company policies and procedures as described in the HR Handbook.Offered Package & Working Conditions:Very attractive salary.Medical and social insurance.Fixed shifts – fixed weekends.Work at home after the training period.9 working hours including 1-hour break/ 2 days off per week.Door-to-door transportation starting 8 PM.Discounted team member rates in any Hilton property worldwide for you, your family, and friends.Annual competitions where winners get to travel & visit Hilton properties around Egypt and worldwide.Bonus and incentive plan above an agent's salary, reaching up to 2000 EGP above the normal salary.

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