You will ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports. You will also be responsible for general administrative duties for service work. Examining completed warranty repair orders, preparing claim forms and supporting material Ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork Review warranty reporting systems with the line manager to identify improvements where possible. Administer warranty policy in the best interests of the MTI, manufacturer and customer. Input of manufacturer's warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims General administrative duties Ensure that all front line staff complete records correctly when warranty is diagnosed on a vehicle Maintain relationships with other staff members, specialist repairers, and manufacturers' representatives Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure Maintain knowledge on all warranty procedures and documentation

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