Technical Support Representative.Provides technical support to customers by answering questions; troubleshooting problems; maintaining workstation and LAN performance.Entry Level Job Duties:Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.Improves client references by writing and maintaining documentation.Participates in development of client training programs by identifying learning issues; recommending instructional language.Accommodates client disabilities by recommending devices and techniques.Avoids legal challenges by monitoring compliance with service agreements.Improves system performance by identifying problems; recommending changes.Updates job knowledge by participating in educational opportunities; maintaining personal networks.Accomplishes information systems and organization mission by completing related results as needed.

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