Design, implement and recommend technology solutions including directory, messaging, database, systems management, server virtualization, network storage and security to clients.Responsible for the smooth running of all users on different departments and ensuring users get maximum benefits.Provide skilled independent help-desk capabilities by phone, remoteMaintain detailed awareness and understanding regarding current software and technical procedures.Adhere to all company internal policies and procedures.Primary support of Exchange 2013Demonstrate practical knowledge and experience with Server, Desktop, LAN, and WAN technologies. Should have multiple skill sets in many of the following.Install, test and configure workstations/laptops, software/applications and integration with Microsoft Active DirectoryProven experience with systems planning, security principles, and general software management practices.Leads the day-to-day operational support for server, storage or network infrastructures.Create and maintain documentation about corporate systems, policies and procedures.Diagnosing and troubleshooting technical issuesConfigure internal systemsDiagnose and troubleshoot technical issuesUpgrade the network infrastructureInstall servers, devices and firewallsTrain new system users and set up their accountsMonitor the performance of servers, software and hardwareUpdate technical documentation

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