Oversee our customer service teamManage and train Customer AssociatesSet reasonable customer satisfaction goals and work with the team to meet them on a consistent basisInteract with customers on a daily basis, responding to their questions and guiding them to the appropriate serviceOn-board new employees and train them based on your expertise and skillsetCreate and implement an effective customer loyalty programAnalyze statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

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