Role purpose

Perform all body & facial services (facials, wraps, scrubs, etc.) in a safe and professional manner to Guests. To operate and work in accordance with standards prescribed in the Spa Manual.

KEY ACCOUNTABILITIES & ACTIVITIES



To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all time. Make- up is a requirement for female therapists & hair up as per the standard.

Advise guests of spa service programs, treatments and products available at the spa.

Assist in promoting spa & body care products to guests and offer full product knowledge. This is part of the treatment standards to recommend products.

Ensure all treatment rooms are fully set up before beginning a treatment according to standards and procedures. Request, collect stock & supplies in accordance with minimum stock levels.

Assist in keeping accurate written records of treatments and products used in view of repeat guests.

Participate in on-going training, with assistance from your designated trainer and continue to improve your skill..

Constantly maintain up-to-date knowledge of the personal services performed and any revisions in the skin care products or procedures used.

Review appointments after completing each service and shift

Assist in the co-ordination of spa treatments with other spa programs.

Serve as catalyst to promote spa services to Members and outside Guests.

Ensure individual is well versed in all aspects of the spa’s operations, i.e. business telephone usage, guest relations, retail sales, and spa services.

Assist in the day-to-day spa operations as required. Ensure that treatment rooms are monitored daily for cleanliness and report to engineering any broken or damaged equipment.

Ensure cross training of all associates in all areas of the spa

Carry out any other duties and responsibilities as assigned – e.g. reception, wet areas.

Job Details

Preferred Candidate