Directs and manages the day-to-day operations and functions at the Technical Help Desk and Technology Service.Acts as a liaison with management in the development and maintenance of systems procedures.Collaborates with key stakeholders,  as well as business partners to develop and implement technology solutions.Responsible for ensuring optimal performance of IT Services Division team staff and the various products and services they support via the Help Desk from Alexandria Logistic Center.Continuously improve Help Desk processes including Incident, Problem, and Knowledge Management.Manage and monitor all help desk team in handling the tickets for accuracy, escalation, and completion.

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