Community managers serve and represent customers. They are the first line of support to ensure the business is providing a product or service that benefits the business community. A community manager gathers feedback from customers and acts as a point of communication between consumers and the business. A community manager is a liaison between customers and the brand. They are the ultimate brand ambassador. ResponsibilitiesCoordinates activities by organization of working schedule, setting priorities, and directing the work of staff.Identifies administration staff training needs and ensures that training is obtained.Maintains records, prepares reports relative to the work.Directs and participates in the development, interpretation, evaluation, and recommendation of policies, procedures, rules, regulations and guidelines for the effective operation of the treatment programs and services.Coordinates customer services programs with agency staff such as administrative manager, deputy director, and CEO.Works with facility, agency administrators to improve policies and procedures.Participates in administrative staff Work-shops, meetings and committees.Determine patient needs, problems and experience. Building lasting relationship by empathy, trust and visualizing patient goals. Explain membership system, the value of Revive system and patient care experience.Present different pay options and different membership types and prices. Ensure meeting patient in person appointment. Apply the membership contract with the new patients, highlighting the important notes (out of the membership - termination policy - communication -emergencies - renewal policy)          Activate patient membership system.Activate the patient portal to the patients making sure that it is working fine.Check IM Reminders and make sure it is done by the IM doctors.Managing the Team schedule, engagement and Morale.Resolve all the portal complaints for the patients.Remind patients who are due for renewal with the renewal date and annual assessment explaining the new membership benefits.Ensures the patient experienceFollow up the daily schedule of the different divisions planned by the front office.Looks at the circulation of the check in and check out.Ensuring confidentiality and ethics of the operationsOversee and direct daily company administrative processes and procedures. Ensures environment and cleanliness protocolEnsures maximum utilization of space and capacity. Maintain inventory and healthcare supplies, Maintain office suppliesTrack and maintain budgets of operational costsStrategically map-out, plan, and manage projectsAnalyze and maintain operational dataMonitor and respond to members’ inquiries and comments in a timely manner.Receive new calls / Answer all the member patients’ inquiries or complaints on phone/ Whatsapp.Determine patient needs, problems and experience. Building lasting relationship by empathy, trust and visualizing patient goals. Explain membership system, the value of Revive system and patient care experience.Present different pay options and different membership types and prices. Ensure meeting patient in person appointment. Apply the membership contract with the new patients, highlighting the important notes (out of the membership - termination policy - communication -emergencies - renewal policy)          Activate patient membership system.Activate the patient portal to the patients making sure that it is working fine.Check IM Reminders and make sure it is done by the IM doctors.Managing the Team schedule, engagement and Morale.Resolve all the portal complaints for the patients.Remind patients who are due for renewal with the renewal date and annual assessment explaining the new membership benefits.Ensures the patient experienceFollow up the daily schedule of the different divisions planned by the front office.Looks at the circulation of the check in and check out.Ensuring confidentiality and ethics of the operationsOversee and direct daily company administrative processes and procedures. Ensures environment and cleanliness protocolEnsures maximum utilization of space and capacity. Maintain inventory and healthcare supplies, Maintain office suppliesTrack and maintain budgets of operational costsStrategically map-out, plan, and manage projectsAnalyze and maintain operational data

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