1.      Role

A Medico-Aesthetic Advisor is in charge of assisting the Branch Manager in the management and operation of the Silkor center, and ensuring the highest quality of service to, and an enjoyable experience for, Silkor’s clients.

A Medico-Aesthetic Advisor serves as a personal representative of Silkor.

2.      Duties & Responsibilities

The responsibilities of a Medico-Aesthetic Advisor include the following:

a.      Perform up-selling and cross selling of Products, Treatments and Packages;

b.     Prepare plan of the day and distribute the daily target among employees;

1. Consistently meet daily and monthly targets as set by Silkor from time to time; provide regular updates on center revenue (on a weekly or bi-weekly basis, or as may otherwise be required by Silkor);

d.     Conduct daily sales and operation assessments and monitor every transaction made in the Silkor center;

e.      Provide customer consultations in an effective, excellent and knowledgeable manner, with the aim of increasing sales of Treatments, Packages, other Services and Products; perform up-selling and cross selling of Products, Treatments and Packages;

f.       As applicable, apply and implement new processes and tools, communication venues, and training and sales methodologies to ensure operational success;

g.     Implement strategic sales plans to increase incoming revenue as well as Silkor’s customer database;

1. Participate in business development activities when required by Silkor;
2. Professionally handle client complaints and any incidents occurring on Silkor center premises; immediately and without delay report any concern/setback/complaint from both clients and employees to Silkor, along with steps taken to resolve the matter where possible;
3. Handle incoming calls;
4. Schedule, follow up and reconfirm appointments;
5. Maintain contact with employees to ensure a proper work flow and that client matters are well addressed;
6. Integrate and up-date client files;
7. Handle client payments;
8. Check appointments distribution
9. Manage, organize, and update relevant data;
10. Manage and control stocks;
11. Provide, and ensure remarkable customer service is provided, to clients;
12. Perform/monitor opening and closing duties;
13. Report any concern/setback/complaint from both clients and employees to the Branch Manager;
14. Perform routine client outcalls; and
15. If required by Silkor, replace the Branch Manager and act as the Branch Manager when the current Branch Manager is on leave or is otherwise absent.

Fulfillment of Basic Duties: A Medico-Aesthetic Advisor shall also be expected to perform the basic duties required from a Medico-Aesthetic Advisor (Annexure B).

Adherence to Company Rules and Policies: A Medico-Aesthetic Advisor shall also be required to adhere to all Silkor practices, rules and policies as existing on date or any amendments thereto. These include all rules and policies present in the Silkor Employee Manual, such as but not limited to those relating to:

a.      Employment Applications;

b.     Employment Policies (Confidentiality, Probationary Period, Working Hours, Lunch Breaks, Personal File, Performance Appraisal, Disciplinary Action, Employment Termination);

c.      Standards of Conduct (Attendance & Punctuality, Absence, Telephone Use, Grooming);

d.     Benefits and Services (Vacation, Holidays, Sick Leave, Maternity Leave, Bereavement Leave, Payday); and

e.      Legal Disclaimer.

Job Details

Preferred Candidate