-Setting fixed standards for customer satisfaction and improving the performance of the center- Preparing reports that accurately show the center’s development rates.-Preparing the monthly schedules for employees in proportion to the level of service in the center-Predicting the required number of employees through different work periods-Hear calls and evaluate quality-Contribute to the evaluation of the work team in terms of work quality-Contribute to the continuous development of methods of responding to clients-Check communication across all channels- Auditing and following up the work team in implementing the correct policies, procedures and mechanisms-Predicting the results, making reports on them, and making appropriate recommendations-Scheduling employees' work according to predicting results- Review and develop work procedures- Searching, monitoring errors and correcting them within the administration and with other departments-Ensure that the level of performance indicators is maintained between the team, the work and the target of the departmentResearch, identify and measure risk and provide appropriate recommendations-Researching and identifying untapped opportunities and providing appropriate recommendations- Follow-up of the stability and functioning of operating systems with the required efficiency- Report any challenges or difficulties that affect quality and workflow

Join Now