Responsibilities:Be the primary point of contact and build long-term relationships with customersHelp customers through email, phone, online presentations, screen-share and in person meetingsDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metricsResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basisMonitor and analyze customer's usage of our productResponsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

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