The Guest Service Apparatus Officer is responsible to organize, execute and control all activities related to the successful operation of the check-in/check-out counter, merchandise area, and the play apparatus.PRINCIPAL DUTIES & RESPONSIBILITIESA. Guest ServicesBe a promoter: promote marketing tools, packages and Cosmocity® features.Ensure the telephone is answered professionally.Be the expert: explain the location rules & the game plays.Keep professional records in the event of guest service deficiencies, complaints, or accidents.Know how to operate the systems.Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits….)Count money in cash drawer at the beginning & the closing of shifts to ensure that amounts are correct.B. Inventory ControlHelp monitoring cashier/redemption area inventory.Ensure that all merchandise is kept, stored and presented according to safety standards and the Cosmocity® presentation norms.C. ApparatusMake sure all cashier/redemption area apparatus are kept cleanly, safely and securely.Make sure all cashier/redemption area apparatus is working properly, inform the captain and follow up.D. SafetyHelp the team monitor the redemption/cashier area’s conformity to fire and safety regulations.

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