Designs report options and/or data extracts for use by individual and/or department users (e.g. warehousing, fleet, transportation-commerce, Business Office,etc.) for the purpose of providing information customized to meet specific needs.Instructs District and site staff on the use of LINKS information systems (e.g. new applications, upgrades, updates, etc.) for the purpose of ensuring proper and efficient use of the system.Performs a full range of system administration functions for the purpose of controlling systems and attaining maximum utilization and efficiency.Support UAT activitiesActing as first line of support to our key users after the project implementation.Manage the annual BP setting targets process with site functions heads and metrics owners.Tracks incidents in IT ticketing system. Troubleshoots technical issues. Provides support via phone, email, and face-to-face in a timely manner, during standard business hoursEnsure anti-virus software is installed, properly configured, and regularly updated.Operate servers and maintain the daily and monthly users and servers backups.Documenting the business process on a weekly basisCreating and customizing BI reports Driving efficiency and effectiveness in business operations through on-time coordination of the annual business planning process across all departments, ensuring deployment of the business planning tools in addition to alignment with the global initiatives.

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