Developing processes and procedures for ongoing management of the system environments. Updating the technical documentation and the team knowledge base. Researching and recommending innovative, and where possible automated approaches for system administrations tasks. Mentoring and developing junior team members of system engineers as required. Assessing new technologies and products, applying industry best practices and methodologies to engineering and operations activities. Providing on-call consulting advice and technical support to external/internal customers regarding specific operational/applications issues. Participating in the overall secure design and performance of system/server’s environment. Conducting periodic safety tests of system performance, reliability, and load, assists the service desk and operations in resolving system performance issues. Taking lead in resolving operational issues, performing root cause analysis, and implementing necessary corrective actions to prevent re-occurrence.

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