PURPOSE OF JOB To ensure that the SYKES operation in Cairo & Edinburgh has their performance visibility though out delivering overall Sites - accounts and individual performance reported on Daily-Weekly-monthly manners on agreed time and with high level of accuracy. KEY RESPONSIBILITIES Perform accurate & Timely Reports Execute work instructions and processes as documented Participates in delivering the OMD objectives, daily, weekly, monthly & annually Participate in audits of OMD to ensure consistency and accuracy Proactively communicates with the OMD Supervisor/Manager concerning deliverables Adheres to the Sykes WFM Standards Meets OMD Service Level Agreements for both internal and external customers Responds creatively to work challenges and proactively makes recommendations May perform other additional duties and responsibilities as assigned CORE COMPETENCIES Execution Demonstrates initiative, works to achieve results, meets or exceeds goals, acts on opportunities to create value Communication Create and maintain effective working relationships with all stakeholders , clients and team members Promote a positive and professional image of the department Planning Manage time and workload in order to meet deadlines and service levels Customer Focus Identifies opportunities that will benefit the customer and works in partnership with the customer to drive the business forward

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